FAQs

1. Can I cancel my order after it has been placed?

Once the order has been confirmed and dispatched, we are sorry that we cannot cancel the order. Please double check before completing the order to avoid any errors.

2. What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact our customer service immediately for a free return.

3. How can I track my order?

After the order has been processed and dispatched, you will receive a confirmation email with tracking information. You can track your order via the link in the email.

4. How long after receiving the order can I exchange or return the item?

You can request an exchange or return within 30 days from the date you receive the product, provided that the product is in its original condition and has not been used.

5. Do I have to pay shipping costs when exchanging or returning an item?

If the item is defective from the store or sent by mistake, you will not be responsible for shipping costs. However, if you exchange or return an item for personal reasons, you may have to pay shipping costs yourself.

6. How long is the delivery time?

Usually, after the order is processed, the delivery time ranges from 7-15 working days. In some special cases, the time may be longer due to weather or other factors.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@gogohoodie.store

Working hours: 8:00am – 5:00pm ( EST) | Mon – Fri